FAQ
Account management and security
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 17 Nov 20251,694
- How do I change my email?Published on 6 Sept 2023Updated on 17 Nov 20253,929
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 15 Dec 2025375
- Passkey FAQPublished on 19 Mar 2025Updated on 23 Dec 2025106
- How do I find my user ID (UID)?Published on 20 Mar 2025Updated on 3 Dec 2025164
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 10 Oct 2025394
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 30 Dec 2025345
- OKX Beginner's GuidePublished on 20 Mar 2023Updated on 6 Jan 20261,668
- How do I reset my Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 15 Oct 202513
- How do I change my phone number?Published on 7 Sept 2023Updated on 3 Nov 2025
- How do I update my authenticator app?Published on 1 Aug 2024Updated on 15 Oct 2025132
- How do I join a video call with customer support?Published on 26 Aug 2025Updated on 27 Oct 202536
- How do I migrate my email address or phone number to another account? (app)Published on 22 Aug 2023Updated on 17 Nov 2025578
- How do I navigate to and customize notification settings?Published on 8 Oct 2025Updated on 6 Nov 202510
- How do I add my emergency contact?Published on 24 Jul 2025Updated on 15 Oct 2025208
Showing 16-30 of 39 articles