FAQ
Account management and security
- How do I navigate to and customize notification settings?Published on Oct 8, 2025Updated on Nov 6, 202510
- How do I add my emergency contact?Published on Jul 24, 2025Updated on Oct 15, 2025208
- How do I create passkeys? (web)Published on Jan 19, 2025Updated on Nov 17, 20252
- How do I update my email?Published on Sep 6, 2023Updated on Oct 15, 20251
- How do I update my login password?Published on Aug 22, 2023Updated on Oct 15, 202528
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Nov 17, 202519
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202555
- How do I freeze my account? (app)Published on Jul 11, 2024Updated on Oct 15, 20256
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Jan 23, 202626
- How do I download my account statements?Published on Nov 6, 2024Updated on Jan 23, 202659
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Jan 23, 20267
- How do I register an account on OKX?Published on May 23, 2024Updated on Jan 22, 202625,807
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Nov 17, 20254,018
- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 17, 202513,978
- How do I change my email?Published on Sep 6, 2023Updated on Nov 17, 20253,929
Showing 16-30 of 42 articles