How do I freeze my account? (app)

Published on Aug 22, 2023Updated on Jan 26, 20262 min read346

Once you freeze your account, you won't be able to log in or register using the same email/phone/identity information. However, if you decide to unfreeze the account, you can unfreeze it by completing security authentication (Phone authentication, Email authentication and Authenticator app). You may contact our customer service for assistance if any difficulties are encountered.

Self-service tool

For quick access, click the button below:

Freeze account

Getting Started

  1. Open your OKX app and go to User Center

    Select User Center at the top left corner

  2. Go to Profile and Settings and select Security center under Settings

  3. Find Account management at the Security, select Freeze account

  4. Select Proceed

  5. Select Freeze account

    You can freeze your account after selecting Proceed

Note: it's required to bind with Google Authetication in your account before freezing it.