FAQ

Account, security, and verification

How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Oct 9, 202513,382
Know Your Business (KYB) FAQ
Published on Jan 29, 2025Updated on Sep 27, 202528
How do I start onboarding as an institutional user?
Published on Oct 10, 2024Updated on Dec 10, 202549
How do I check on updates to my support ticket?
Published on Oct 17, 2025Updated on Jan 6, 202621
How do I join a video call with customer support?
Published on Aug 26, 2025Updated on Oct 27, 202535
Passkey FAQ
Published on Mar 19, 2025Updated on Dec 23, 2025105
How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Published on Dec 12, 2024Updated on Oct 15, 202573
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on Dec 1, 20256
OKX Beginner's Guide
Published on Nov 10, 2025Updated on Dec 16, 20251
A beginner's guide to identity verification
Published on Oct 9, 2025Updated on Dec 19, 20252
How do I check the status of my institutional verification?
Published on Oct 10, 2024Updated on Oct 8, 202531
How do I get my individual account verified?
Published on Aug 7, 2024Updated on Dec 19, 202532
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Jan 8, 202643
How do I know what my institution type is?
Published on Oct 13, 2023Updated on Sep 27, 2025126
How do I reset my Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Oct 15, 202513

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