FAQ

Deposit and withdrawal

Why can’t I see or use my crypto balance?
Published on Oct 14, 2025Updated on Jan 9, 20262
Address type upgrade FAQ
Published on Aug 26, 2025Updated on Dec 23, 2025854
What should I do if there is a payment due for my ACH deposit?
Published on Sep 29, 2025Updated on Dec 31, 2025
What should I do if the other platform didn't receive my withdrawal?
Published on Oct 18, 2024Updated on Jan 2, 2026639
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on Sep 3, 2025343
What's Satoshi test and how do I complete it?
Published on May 28, 2024Updated on Dec 31, 202555
Why is my deposit locked?
Published on Dec 19, 2023Updated on Dec 23, 2025956
Why haven’t I received a reply from the blockchain project team?
Published on Oct 17, 2025Updated on Nov 6, 20258
What is Proof of Reserves (PoR) user snapshot data?
Published on Jan 20, 2023Updated on Jan 5, 2026458
How to transfer crypto from Coinbase to OKX?
Published on Jun 19, 2025Updated on Jun 26, 20256
Satoshi test FAQ
Published on May 28, 2024Updated on Oct 15, 202537
How do I make a deposit? (app)
Published on Sep 1, 2024Updated on Oct 15, 202583
What should I do if my withdrawal was sent to the wrong user ID (UID)?
Published on Oct 13, 2025Updated on Nov 3, 20257
What should I do if I deposit BTC less than minimum amount?
Published on Oct 15, 2024Updated on Sep 3, 202527
How to transfer crypto from Bybit to OKX?
Published on Jun 19, 2025Updated on Jun 26, 20252

Showing 31-45 of 54 articles